Privacy policy

Last updated: March 5, 2026

This Privacy Policy describes how Cravmo Cafe ("Cravmo", "we", "our", or "us") collects, uses, protects, and discloses your personal information when you visit cravmo.com, place an order, interact with our website or services, or communicate with us.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

1. Personal Information We Collect

When you interact with our website or services, we may collect certain personal information necessary to operate our business and provide our services.

This may include:

Contact Information

Name
Email address
Phone number
Billing address
Delivery or pickup details

Order and Transaction Information

Items purchased
Order details
Transaction records
Order history

Payment Information

Payments are processed through secure payment providers. Cravmo does not store full credit card or debit card numbers on our systems.

Account Information

If you create an account with us, we may collect:

Username
Password
Account preferences

Device and Technical Information

When you visit our website, we may automatically collect certain information including:

IP address
Browser type
Device type
Pages visited
Website interaction data

Communications

We may collect information you provide when communicating with us through:

Email
WhatsApp
Contact forms
Customer support inquiries

2. How We Collect Information

We collect personal information through the following methods:

Information you provide directly

When placing orders
When creating an account
When contacting us
When subscribing to marketing communications

Automatically through website usage

Cookies
Website analytics tools
Device and browser technologies

Through service providers
We may receive information from service providers that help operate our website, process payments, support marketing communications, or provide operational services.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Order Processing

Confirming and preparing orders
Processing payments
Managing deliveries or pickup
Providing order updates

Customer Support

Responding to inquiries
Providing assistance with orders
Handling complaints or feedback

Improving Our Services

Understanding website usage
Improving website functionality
Improving our menu, services, and customer experience

Marketing and Promotions

We may send promotional messages regarding:

New menu items
Promotions or special offers
Announcements or updates

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use information to:

Detect suspicious activity
Prevent fraudulent transactions
Protect the security of our website and services

Legal and Regulatory Compliance

We may use personal information to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

Remember items in your shopping cart
Understand how visitors use our website
Improve website performance and usability

You may disable cookies in your browser settings, though certain features of the website may not function properly.

5. Disclosure of Personal Information

We do not sell personal information.

However, we may share personal information with trusted third-party service providers when necessary to operate our business. These providers may assist with:

Payment processing
Website hosting and maintenance
Data analytics
Customer communications
Delivery or fulfillment services

These providers are only permitted to use personal information as necessary to perform their services.

We may also disclose information when required to comply with legal obligations or to protect the rights, safety, and property of Cravmo, our customers, or others.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no online system can guarantee complete security, and we cannot guarantee that unauthorized access, hacking, data loss, or breaches will never occur.

Users are responsible for maintaining the confidentiality of their account credentials.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies

When personal information is no longer required, it may be securely deleted or anonymized.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal data
Request deletion of personal information
Withdraw consent for marketing communications

Requests may be submitted using the contact details provided below.

We may require verification of your identity before processing such requests.

9. Children's Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.

10. Intellectual Property Protection

All content available on this website, including but not limited to:

The Cravmo name and brand
Logos and branding elements
Product names and menu items
Images and graphics
Videos
Product descriptions
Written content
Website design and layout

are the intellectual property of Cravmo Cafe, unless otherwise stated.

Unauthorized copying, reproduction, distribution, modification, or commercial use of any content from this website without prior written permission from Cravmo Cafe is strictly prohibited.

Cravmo reserves the right to take legal action against any unauthorized use of its intellectual property.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of such external websites. Users should review the privacy policies of those websites before providing personal information.