Terms of service

Last updated: March 5, 2026

These Terms of Service ("Terms") govern your access to and use of the website cravmo.com and any related services, products, or features provided by Cravmo Cafe ("Cravmo", "we", "our", or "us").

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Use of Our Website and Services

You agree to use our website and services only for lawful purposes.

You must not:

  • Use our website in any way that violates applicable laws or regulations

  • Attempt to gain unauthorized access to our systems or servers

  • Use our website to distribute harmful software, viruses, or malicious code

  • Interfere with the proper functioning or security of the website

  • Use our website to engage in fraudulent activity

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe our services are being misused.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or guardian.

3. Products and Menu Availability

All menu items, prices, and product availability are subject to change without prior notice.

We make reasonable efforts to ensure that product descriptions and images are accurate. However:

  • Actual food presentation may vary from images shown

  • Some menu items may become unavailable due to ingredient shortages

  • We reserve the right to substitute ingredients when necessary

4. Orders

When you place an order through our website, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method provided

  • You are responsible for reviewing your order before confirming payment

Once an order has been confirmed, it may not be modified or cancelled unless otherwise stated in our refund policy.

Cravmo reserves the right to cancel or refuse any order at our discretion.

5. Pricing and Payment

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.

Prices may change at any time without notice.

Payment must be completed before orders are prepared or fulfilled.

We reserve the right to cancel orders in cases of:

  • Pricing errors

  • Suspected fraudulent activity

  • Payment authorization failures

If a pricing error occurs, we may cancel the order and refund the payment.

6. Pickup and Delivery

Customers must ensure that:

  • Pickup details are correct

  • Delivery addresses are accurate

Cravmo is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

For pickup orders, customers are responsible for collecting their orders within a reasonable timeframe.

Food quality may decline if orders are collected significantly later than the scheduled pickup time.

7. Food Safety and Allergies

Cravmo prepares food in a kitchen that may handle ingredients including but not limited to:

  • Nuts

  • Dairy

  • Eggs

  • Wheat

  • Soy

  • Seafood

While we take precautions, we cannot guarantee that our food is free from allergens.

Customers with food allergies or dietary restrictions should contact us before placing an order.

Cravmo shall not be liable for allergic reactions or dietary issues arising from food consumption.

8. Intellectual Property

All content on this website, including but not limited to:

  • The Cravmo brand name

  • Logos

  • Product names

  • Menu items

  • Images

  • Graphics

  • Videos

  • Website design

  • Written content

are the intellectual property of Cravmo Cafe unless otherwise stated.

No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Cravmo Cafe.

Unauthorized use of our intellectual property may result in legal action.

9. User Content

If you submit reviews, comments, feedback, or other content to Cravmo, you grant us the right to:

  • Use

  • Display

  • Reproduce

  • Publish

such content for marketing or promotional purposes.

You agree that your content will not violate any laws or the rights of others.

10. Limitation of Liability

To the maximum extent permitted by law, Cravmo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

This includes, but is not limited to:

  • Loss of profits

  • Loss of data

  • Service interruptions

  • Delays in delivery

  • Website errors

Our total liability for any claim related to our services shall not exceed the amount paid by the customer for the order in question.

11. Website Availability

We do not guarantee that our website will always be available or free from errors.

We reserve the right to:

  • Modify or discontinue parts of the website

  • Temporarily suspend services for maintenance or updates

without prior notice.

12. Fraud Prevention

We reserve the right to refuse or cancel orders that appear suspicious, fraudulent, or abusive.

We may also restrict or terminate access to our services if fraudulent activity is suspected.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised Last Updated date.

Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Malaysia.

16. Contact Information

If you have any questions regarding these Terms of Service, you may contact us:

Cravmo Cafe
28 Jalan Setia Utara 3
Bandar Setia Fontaines
13200 Kepala Batas
Penang, Malaysia

Email: cravmo.my@gmail.com
WhatsApp: +60199075490